The User has the right to withdraw from the purchase contract concluded with the Owner, without any penalty and without specifying the reason, within fourteen (14) working days from the date of receipt of the Products purchased on the Site With the exercise of the right of withdrawal the User is not allowed to change the Product purchased with another Product (art 52 and following Legislative Decree 206/2005 Consumer Code).
To exercise the right of withdrawal, the User is required to communicate to the Data Controller the intention to withdraw from the contract, by writing to firstname.lastname@example.org.
The user can also use the form made available online in the application.
The user must return the Products in their original “as new” condition.
The return costs will be borne by the recipient owner.
The refund will be paid to the User on condition that the Products have not been used, washed and are in the same condition in which they were delivered, with the original labels attached, complete with all parts and accessories and with the original packaging.
If the User exercises his right of return for all Products included in the same purchase order, all Products must be returned simultaneously with the same shipment.
The Owner reserves the right to check the returned Products and refuse the return of the Products which he does not consider to comply with the requirements indicated in the previous points.
A full refund (excluding shipping costs) will be provided on the payment card used for the purchase as soon as possible and in any case within 30 (thirty) days from the date on which the Owner confirmed the receipt of the Products for the first time. returned sent by the User, provided that the conditions of integrity of the product and packaging have been met.
If the User chooses not to use the Courier, the Owner recommends that the same User ensure the full value of the Product to be returned and carefully obtain and keep the shipping receipt and its number.
The Products must be returned to the following address: L’ARTIGIANALITA’ PARTENOPEA SRL, Via E. Alessandrini n ° 6 – 81030 LUSCIANO (CE)